Terms & Conditions
Access
You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. Different Terms and Conditions of the customer shall not apply unless their validity is expressly agreed in written form between the parties.
Our Subsidiary Company
City Goddess Ltd. has a subsidiary company under the name CG Marketplace which provides an online platform for wholesale trade. You acknowledge and agree that by registering as a buyer with City Goddess Ltd. you will be automatically registered with its CG Marketplace and that your use of both platforms is subject to the Terms & Conditions provided
Use of this Site
The content of this site is owned by or licensed to Citygoddess.co.uk. You may not copy, reproduce, modify, sell display, post or transmit any part of this site without permission of Citygoddess.co.uk. You may view pages only for your own personal use. Citygoddess.co.uk may suspend, alter, restrict or terminate at any time access to or use of this site.
Registration
The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the personal information by contacting us by e-mail. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the website using your shopping account and/or your personal information.
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.
We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy and only be obliged to package and ship the goods upon receipt of the full purchase price and the shipping and packaging expenses.
Uses of Images
The Photographs and text used on the City Goddess website are protected under copyright law. Only customers of City Goddess can use the pictures with due permission for the purpose of re-selling the product on their own retail shop or websites and not for any other Marketing / Advertising / Promotional activities outside of this. Customers can use the pictures ONLY for the products purchased from City Goddess.
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
The technical steps creating the contract between you and us are as follows: You place the order for your products on the website by pressing the “Submit Order” button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website. We will send to you an order acknowledgement email detailing the products you have ordered.
As your order is shipped from our warehouse we will send you a dispatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below. Non-acceptance of an order may take place in the following circumstances [but not limited to]:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
Promotions
Only one promotion code can be used at one time. City Goddess have the right to cancel or amend the order based on promotion code used. Each promotion code has its own terms and conditions. Please read terms and conditions carefully before placing the order.
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:
Your order will not be shipped until the full amount is paid. You are responsible for additional bank charges applied by your bank. You should make this clear to your bank during the transfer.
All goods remain the property of City Goddess Ltd until paid for in full.
We do not offer credit accounts.
Bank Address : Ilford Branch, 19, High Road, Essex, IG1 1LS
A/C Name : City Goddess Ltd
A/C No : 10181269
Sort Code : 20 44 22
IBAN : GB95 BARC 2044 2210 181269
SWIFTBIC : BARCGB22
The signature of the person accepting the delivery at the address will be proof that you, or the person to whom the order is addressed, has received the delivery. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order or paid for the goods. You are responsible for checking the condition of the items delivered (wrong item or damaged) and must highlight any issue within 7 days upon receipt of delivery by sending us an e-mail to our Customer Service Department at support@citygoddess.co.uk
- Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information.
- Possess a valid credit or debit card issued by a bank acceptable to us.
- By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
Payment
All prices are stated in Pounds Sterling and are excluding VAT and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus VAT (if applicable) and delivery charges as set out below. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account prior to despatch of orders.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.The prices applicable at the time of the purchase order shall be authoritative. Until the purchase order has been expressly accepted, City Goddess shall have the right to change its prices, particularly in the event of pricing errors on the part of City Goddess. In such cases, City Goddess shall offer the ordered goods to the customer by email at the amended price. A contract concerning those goods shall come into being upon acceptance of this offer by the customer.
Bank Transfer:
We accept payment by Bank transfer. If you need any assistance please call +44 (0) 844 800 9006. Please ensure that your Company Name and order number / invoice number is clearly marked on the transfer.International Transfers:
We accept Bank Transfers from overseas. Please see below for the Bank Details. All payments must be in Pound Sterling. When transferring monies, please ensure that we receive the FULL amount requested in settlement of your order confirmation / invoice.Your order will not be shipped until the full amount is paid. You are responsible for additional bank charges applied by your bank. You should make this clear to your bank during the transfer.
All goods remain the property of City Goddess Ltd until paid for in full.
We do not offer credit accounts.
Account Details:
Bank Name : Barclays BankBank Address : Ilford Branch, 19, High Road, Essex, IG1 1LS
A/C Name : City Goddess Ltd
A/C No : 10181269
Sort Code : 20 44 22
IBAN : GB95 BARC 2044 2210 181269
SWIFTBIC : BARCGB22
We can deliver anywhere in the UK, Northern Ireland and to most international destinations. Please note we cannot cancel an order or change a delivery address once the parcel has been dispatched.
Delivery Addresses and Information:
A signature will be required to acknowledge the delivery.The signature of the person accepting the delivery at the address will be proof that you, or the person to whom the order is addressed, has received the delivery. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order or paid for the goods. You are responsible for checking the condition of the items delivered (wrong item or damaged) and must highlight any issue within 7 days upon receipt of delivery by sending us an e-mail to our Customer Service Department at support@citygoddess.co.uk
Please Note: If the postcode or any part of the address is entered incorrectly, delays or delivery failures may occur.
Shipping
Our standard delivery charge is £15.00 + VAT per order (Max weight 30Kg Per Box) on all orders to all mainland UK addresses.Areas outside the UK will be charged at a different cost. The exact cost of shipping will be automatically calculated during checkout procedure, based on weight and the destination of the consignment. You will be provided the exact figure before finally submitting the order. Stock items are normally dispatched within 1 to 2 business days after receipt of payment. However certain items might have a longer dispatch time, which is always stated in a product description.
Should you wish to return items, either faulty or unwanted, please ensure that you notify us by sending email to support@citygoddess.co.uk within 7 days of receipt, quoting the order number, style number and the reason for return. We will issue a Return Authorisation, which must be attached to the returning items. Please, note that we are unable to offer Sell or Return model.
In case of online orders paid by card or PayPal, we can either refund you cost of the returning item(s) to your PayPal / card account, or we can create a credit memo on your account with City Goddess, to be used on your next order (or for exchange). In case of bank transfer or payment by cash or card in our premises we are able to make refund only as a credit on your account with us.
We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.When you shop the website, we will ask you to input personal information, which we will then collect from you, such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit/debit card or other payment information and a password.
We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types e.g. “.co.uk” and “.com”), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").
We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
- Processing your order
- For statistical purposes to improve this website and its services to you
- To serve website content and advertisements to you
- To administer this website
- If you consent, to notify you of products or special offers that may be of interest to you
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.When you create a shopping account while ordering online you will be given the option to receive information from Citygoddess.co.uk by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes please e-mail us at customer.support@citygoddess.co.uk.
Your personal information may be disclosed to other reputable third parties who will help process your order. Citygoddess.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection Acts and Consumer Legislation from time to time in place. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
Questions regarding this Policy should be directed to us at :
City Goddess Ltd
CG House,
107B Chadwell Heath Lane,
Romford, Essex
RM6 4NP
United Kingdom
City Goddess Ltd
CG House,
107B Chadwell Heath Lane,
Romford, Essex
RM6 4NP
United Kingdom
