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If you have a question about your account or order history you can find all the relevant information in your account dashboard. And if you can't find what you need, check out our FAQ's for a whole range of information about orders, returns, delivery and much more.

Still can't find what you're looking for? Feel free to drop us a line and we'll be happy to help.

Delivery and Returns

Shipping is calculated at checkout, however you can use our shipping calculator on your cart or product page to calculate shipping to your location.

We offer free UK delivery on all orders over £150!

We offer free delivery to Europe based customers for orders over £300. However, certain countries within Europe are not applicable for free delivery due to the cost, distance and transport options such as air and road services.

We ship out all orders in 1 to 2 business days, after receipt of payment. We always aim to dispatch as quickly as possible. Please note, that Fridays and Mondays are exceptionally busy days. Therefore, it might take 1 business day longer to have your parcel ready to go.

Should you wish to return items, either faulty or unwanted, please ensure that you notify us by sending an email to customer.support@citygoddess.co.uk within 7 days of receipt, quoting the order number, style number and the reason for returning. We will issue you a Return Authorisation document, which must be attached to the returning items. Please note that we are unable to offer a ‘Sell or Return model’. In the case of online orders we can either refund the cost of the returning item(s) to your PayPal/Card account, or we can create a credit memo in your account with City Goddess, to be used on your next order. In the case of bank transfers or cash payments we are only able to make create a credit memo.

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City Goddess offers buyers 24/7 access to a vast collection of hand-picked wholesale fashion, enabling you to shop the hottest trends at the most competitive prices, any time of day. We use the latest technologies, advanced online security and top customer service to provide our customers with the best shopping experience possible.

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